Whether you are writing or speaking to a colleague, think before you do so. If you’re upset and plan to send an email, it is advisable to write a draft and put it aside for a while. Take time to ensure that the content of the message is really what you want to convey and that it is measured in tone and objective . If you are irritated or frustrated, take time to compose yourself and to formulate rational arguments before speaking to your colleague.

It’s in everyone’s best interest to successfully handle conflict at work. Read on to learn about the difference between these two conflict resolution techniques, why collaboration is ideal and how to implement conflict-resolution How to Approach a Person Who Prefers Avoiding Conflicts strategies in the workplace for the best outcomes. Without a go-to conflict resolution technique for your workplace, two very different individuals may have a hard time communicating while under stress.

You Make Decisions Slowly

We can better understand some of the cultural differences in conflict management by further examining the concept of face. Style involves a high degree of concern for self and other and usually indicates investment in the conflict situation and the relationship. The obvious advantage is that both parties are satisfied, which could lead to positive problem solving in the future and strengthen the overall relationship. For example, Rosa and D’Shaun may agree that Casey’s allowance needs to be increased and may decide to give her twenty more dollars a week in exchange for her babysitting her little brother one night a week. In this case, they didn’t make the conflict personal but focused on the situation and came up with a solution that may end up saving them money. The disadvantage is that this style is often time consuming, and only one person may be willing to use this approach while the other person is eager to compete to meet their goals or willing to accommodate. Style indicates a high concern for self and a low concern for other.

Ask yourself, “What is the underlying reason or the ‘why’ behind what I want? ” Refer to Focus on Interests , Not Positions for more information.

Accommodating the Other Person

If you feel that someone just has an annoying presence or rubs you the wrong way, it’s okay to set an example for how you want to be treated by friends and acquaintances. However, it’s also not hard to talk for a few moments and let someone know that you aren’t ignoring them but need them to take a step back. Do not engage someone who is under the influence of drugs or alcohol if they are being pushy, disrespectful, or aggressive. Someone under the influence of drugs or alcohol will have an altered state of mind and may not be willing or fully able to listen to what you have to say.

What is it called when you try to avoid conflict?

Conflict avoidance is the act of withdrawing from conflict or avoiding conflict altogether. People often do this because they are afraid of getting hurt, being rejected, or feeling uncomfortable. They may also do it to avoid a power struggle.

An example of approach-avoidance conflict would be a woman who wants to start a business in a local area that promises to be profitable. However, the cost of starting is too high and it may take a long time to return her investment.


People will be more willing to relinquish entrenched positions and consider compromise if they feel that their point of view has been understood and their concerns taken on board. We now have an active Facebook group where we discuss problems with goal clarity, productivity, time management, and decision making. If you want to ask me a direct question, share your experience, or learn from each other, do join the group. Maxim Dsouza has spent over a decade experimenting and finding various time management techniques to improve his productivity. He strongly understands the fact that time is a limited commodity and tries to make every second count.

  • “Get good information by varying the types of questions you ask, such as open-ended questions, close-ended questions, fact-based questions or opinion-based questions,” Gamlem said.
  • Being open-minded to solutions expands the universe that can bring you relief.
  • Style involves a high degree of concern for self and other and usually indicates investment in the conflict situation and the relationship.
  • However, the region has been in a state of chaos for many decades, with each passing year bringing a new wave of instability.
  • Maybe that means waiting until you’re out for coffee in a public place with someone, or only checking in with them once you’re home alone in your bedroom and can text them on your own terms.

When there’s a conflict, there’s always the potential for tensions to rise. How you handle the situation can be the difference between healthy conflict resolution and a hostile working environment. https://ecosoberhouse.com/ Sometimes people disagree because they simply don’t understand what someone else is saying. Because their experiences differ, they arrive at different ideas for how to handle a situation.

Approach approach conflict:

If you are doing the demanding, remember a higher level of information exchange may make your demand clearer or more reasonable to the other person. If you are being demanded of, responding calmly and expressing your thoughts and feelings are likely more effective than withdrawing, which may escalate the conflict. Compare and contrast the five styles of interpersonal conflict management.